General terms and conditions of purchase
2. General Terms and Conditions of Purchase
General Terms and Conditions of Purchase
These General Terms and Conditions of Contract regulate the contractual relationship between Anuscas Family SL (hereinafter, ANUSCAS FAMILY) and users who purchase products through the website.
Acceptance of these conditions implies their reading, understanding, and express acceptance by the customer during the purchase process.
1. SELLER IDENTIFICATION:
- Owner: Anuscas Family SL
- Tax ID (CIF): B72863327
- Registered Office: Santa Clara, 42 local, 41002 – Sevilla (Spain)
- Contact Email: info@anuscasfamily.com
- Customer Service Phone: +34 682 86 98 40
2. CONTRACT PURPOSE: The purpose of this contract is the sale of products offered by ANUSCAS FAMILY through its online store, in accordance with the conditions established herein.
3. PURCHASE PROCESS: To make a purchase, the user must select the desired products and add them to the cart. Once the selection is complete, the user must fill in the requested data, expressly accept these General Terms and Conditions of Contract, and proceed with payment using one of the available methods.
Once the order is confirmed, the customer will receive a confirmation email.
4. PRODUCT AVAILABILITY: All orders are subject to product availability. In case of unforeseen unavailability, the customer will be informed and the amount paid will be refunded.
5. PRICES, TAXES AND VAT: Product prices are expressed in euros (€) and include legally applicable taxes.
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In Peninsula and Balearic Islands, prices include 21% VAT.
Prices do not include any applicable taxes, duties, or tariffs for international shipments or territories outside the peninsular tax scope, which will be borne by the recipient.
6. SHIPPING COSTS AND CONDITIONS:
6.1 Shipping Area. ANUSCAS FAMILY ships to:
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- Peninsular Spain
- Balearic Islands
- International
6.2 Shipping Costs.
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- Peninsula: free
- Balearic Islands: €7
- International: automatically calculated during the purchase process.
For international orders, taxes, fees, or tariffs are not included in the final price.
6.3 Delivery Time. The usual delivery time is 3 to 5 business days, except in cases of force majeure or periods of high demand.
7. PAYMENT METHODS: Accepted payment methods are:
- Credit or debit card
- PayPal
No additional surcharge will be applied for the use of these payment methods.
8. RIGHT OF WITHDRAWAL: In accordance with current regulations, the customer has a legal period of 14 calendar days from receipt of the order to exercise their right of withdrawal without needing to provide justification.
ANUSCAS FAMILY voluntarily extends this period to 20 calendar days from the date of purchase, as a commercial improvement.
To exercise the right of withdrawal, the customer must communicate their decision through:
- https://return.iflastmile.com/es/anuscasfamily
- or via email at info@anuscasfamily.es
9. RETURN CONDITIONS:
- The product must be returned in perfect condition, unused and with its original packaging.
- It will be essential to present a proof of purchase.
- Return costs will be borne by the customer, except in case of error or defective product.
Return in physical store
Returns can also be made at:
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C/ Cuna, 7. 41004 – Seville
Special campaigns
During promotional periods (e.g., Christmas), exceptional extensions to the return period may apply, which will be duly informed.
10. REFUNDS: Once the merchandise is received and reviewed, ANUSCAS FAMILY will proceed with the refund of the corresponding amount within a maximum period of 7 to 10 business days, using the same payment method used for the purchase.
11. CUSTOMER SERVICE: For any questions, incidents, or complaints, the customer can contact ANUSCAS FAMILY via:
- Email: info@anuscasfamily.com
- Customer Service Phone: +34 682 86 98 40
12. APPLICABLE LAW AND JURISDICTION: These conditions are governed by current Spanish law. In case of controversy, and whenever consumer protection regulations allow it, the parties will submit to the Courts and Tribunals of Seville.
